International Patients

Delivering unparalleled experience
beyond the Indian frontiers


The Global Experience, BGS Gleneagles Global Hospitals 

International patient care at BGS Gleneagles Global Hospitals

BGS Gleneagles Global Hospitals, is an Indian healthcare brand with its parent entity as IHH Healthcare, and it has revolutionized patient-care and patient-experiences in the country with advanced treatment, state-of-the-art infrastructure and unparalleled commitment to clinical excellence. We have pioneered several path-breaking procedures and offered a new lease of life to people from India and abroad. Connect with our International Patient Relations to understand more about how we can bring you closer to personalized, coordinated health care and world-renowned medical solutions.

What we stand for

international Clinical Excellence

Delivering the best of clinical care is our sacred responsibility to each of our patient,  and thus it is a way of life at BGS Gleneagles Global Hospitals.

international Technological Advancements

Modern technology plays a vital role in every aspect of our lives and we at BGS Gleneagles Global Hospitals seek to harness this technology to improve healthcare.

international Pioneering Treatments

Going the extra mile and going in the direction no one has to find a cure for our patients is fundamental to the functioning of BGS Gleneagles Global Hospitals.

international Dedicated Staff

The staff at BGS Gleneagles Global Hospitals is trained and ingrained with delivering the best of clinical intervention; and to remain steadfast in their duties at all times.

international Patient Experience

Delivering a delightful patient experience is at the heart of our efforts. We strive for patients and caregivers to leave our premises happy and satisfied.

international Transparency and Ethics

We are completely transparent with our patients to avoid any uncomfortable surprises. Upholding the highest standards of medical ethics is our priority.

Our Credibility


Years of Clinical Excellence

Tertiary care facility with top-notch doctors and world class facilities.


Hospital to Perform

Dual Organ Transplantation in Karnataka, 150 Computer Assisted Knee Joint Replacement Surgeries in Karnataka


Bed Capacity

Delivering the advanced treatments and care for the  most challenging cases.


Patients Treated Annually

Delivering the advanced treatments and care for the most challenging cases.

International patient care at BGS Gleneagles Global Hospitals

Most Frequently Asked Questions

What kind of assistance does BGS Gleneagles Global Hospitals offer to overseas patients?

BGS Gleneagles Global Hospitals offers end-to-end patient care services for international patients. Right from the time of establishing contact with the hospital, one of our dedicated staff members will remain in touch with you. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in India.

Does BGS Gleneagles Global Hospitals receive and treat a lot of overseas patients?

Yes, BGS Gleneagles Global Hospitals receives hundreds of overseas patients on a yearly basis to seek advanced medical treatment for various disorders. Our primary international patients come from the Middle-East, Africa, South Asia as well as from Europe and the US.

Does BGS Gleneagles Global Hospitals conduct any special clinics in overseas locations?

Yes, BGS Gleneagles Global Hospitals conducts several International Outreach Clinics during the course of a year to connect with patients in their respective cities. These clinics provide expert consultation in your proximate location.

What are the other ways of connecting with doctors at BGS Gleneagles Global Hospitals?

BGS Gleneagles Global Hospitals allows patients to get in touch with its doctors via telemedicine and video conferences. Patients can send in their queries and reports via email and seek for a video consultation as well.


Our commitment to patients across the Globe

BGS Gleneagles Global Hospitals India offers unparalleled clinical excellence and patient experience to its International Patients. Strategically located at Bangalore, with great connectivity and centralized locations it offers international patients the ease of travel, stay and the best of treatments at a relatively economical price. We are steadfastly committed towards creating a positive experience for patients from across the globe and providing them with quality and timely medical care.

At BGS Gleneagles Global Hospitals we strive to create a unique environment of excellent facilities, courteous staff and pioneering medical procedures. With the help of cutting-edge technologies, extensive research resources and best-in-the-world treatment options, BGS Gleneagles Global Hospitals is the healthcare destination of choice for a great number of international patients coming to India.


Supported by the high precision technologies, state-of-the-art equipment, and proficient facilities Gleneagles Global Hospital provides the most extensive range of medical facilities for people throughout the world.


Why Choose Us

Clinical Excellence

We nurture the vision of turning distant medical possibilities into today’s realities and are committed to deliver health aspirations of the Global citizens.

Cutting-edge Technologies

We embrace high precision technologies for giving you a world class healthcare experience. We also bring non-invasive treatments wherever possible, that go beyond cutting edge.

Personalized Care

Our exceptional medical expertise is matched by our commitment to personalized care. Sharing our medical expertise to improve health of patients worldwide is ingrained in our values and DNA.

With you in your Journey to better health

We measure our progress by the number of people in whom we restore the hope of a healthy tomorrow. We are committed to deliver your health aspirations.

Unparalleled Patient Experience

Our International Patient Care Program offers special services for patients & families coming from around the globe. We are dedicated to meet the needs and requirements of you and your family.

Quality Standards

Streamlined processes, unparalleled simplicity that deliver exceptional, advanced care. Providing global access to advanced healthcare.


Our commitment to patients from across the globe

We work with various international governments, agencies, NGOs, private bodies to bring the best of healthcare a little closer to you!

BGS Gleneagles Global Hospitals India partners with various governmental and non-governmental bodies to bring you advanced patient-care and clinical interventions. These partnerships help you find us better, improve credibility and help us reach out far & wide. We have tied up with health ministries, insurance partners, corporate houses and other NGOs to ensure that you have access to the most advanced medical care.

Healthy Ministry Tie-ups

BGS Gleneagles Global Hospitals India works in partnerships with the above governmental bodies and ministries in various countries to bring advanced, affordable and quality medical care to patients from across the globe. Personalized care – Global impact


Insurance Partners

BGS Gleneagles Global Hospitals India works in partnerships with the above insurance partners to help cover for the treatment expenses. We have tie-ups with all the leading international insurance providers and this allow our patients who wish to have their treatment covered by their own insurance providers from their home country an easy and hassle-free settlement process.



We also have strategic partnerships and alliances with the above medical entities. We provide specialized and interdisciplinary care for meeting every patient’s health needs through our alliance networks.


How we can help you plan your visit?

BGS Gleneagles Global Hospital provides end-to-end patient care services for international patients visiting us. Our dedicated staff members will remain in touch with you. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in India.


Preparing for Admission

We encourage all our patients to plan their hospitalization and stay well in advance, this is even more vital for international patients travelling from a great distance to seek medical care. Our International Patients Services Desk will notify you of the admission date and inform you on what time to arrive at one of our designated hospital. Depending upon the need, specialists at our hospital may also schedule medical tests, such as laboratory studies or X-rays. These tests will be performed at the hospital prior to your admission. Interpreters for several languages including Arabic, Nigerian Languages, Japanese, Cantonese and Mandarin are available for our international patients upon prior request. We can also provide interpreters in Sign Language. Proper planning can be a crucial differentiator in the outcome of your hospital stay.

Your Hospital Stay
  • Consult your doctor and plan your required stay
  • Know & understand the procedures you need to undergo
  • Speak to your doctor on the expected outcome of hospitalization
  • Plan your finances for the travel, procedure & contingencies
  • Nominate an emergency contact & caregiver

Your planning must involve securing financial avenues to pay for the trip and the procedures, including insurance settlements. Speak to your doctor for a thorough understanding of the required procedures and seek as much clarity as you would like before embarking on the journey.


What must I bring along for hospitalization?

The list of items to be brought for hospitalization at BGS Gleneagles Global Hospitals includes – health insurance card, medical records (current & previous), investigation reports and consultation/prescriptions from the OPD. Additionally, patients are also encouraged to bring some of their personal items such as glasses, hearing aids etc., but advised to refrain from bringing expensive jewellery, watches and other such valuables. We encourage you to come light and only with the most essential items to make your stay easy & hassle-free.

What must I expect during the hospitalization?

Hospitalization is a time for you to receive treatment, rest and recuperate. Patients often consider only the first part and overlook the remaining two. The treatment could be clinical, investigative and may involve a small procedure or major surgery (depending upon the case). The major part of the hospitalization stay will be allocated to the treatment part. However, a vital component of your hospital stay is also to be able to rest & recuperate. Allowing the body sufficient rest from everyday stress is vital to the treatment course.

Can the patients have a care-giver and receive visitors?

At BGS Gleneagles Global Hospitals, we encourage you to bring along one care-giver who is available with you at all times. This could be a close relative or family member or a personal friend. We understand that your health is important to your friends and loved ones and they would have the desire to visit you to know of your well-being. We allow visitors at designated hours, in a manner that is not disturbing to other patients. Visitors may not be allowed for highly critical cases and patients in intensive care.

What is the expected outcome of hospitalization?

The expected outcome of hospitalization can and should be discussed with your respective doctor prior to admission. Each patient could have a different threshold limit to be relieved from the hospital. It is important to note that the end of hospitalization is not the end of the treatment cycle. You may require subsequent visits, medication and consultation to complete the overall treatment and overcome your sickness. The end of hospitalization simply means that you no longer require constant monitoring and can rest at home or undertake daily activities.

Admission Steps

doctor consultaion at BGS Glenagles Global Hospitalstreatment and hospitalization at BGS Gleneagles Global HospitalsTreatment Plan at BGS Gleneagles Global Hospitals

Insurance Approval approval BGS Gleneagles Global HospitalsPre-Admission Investigations at BGS Gleneagles Global HospitalsAdmission at BGS Gleneagles Global Hospitals

Preparing for Surgery

For international patients, most of the surgeries undertaken are elective procedures and therefore allows them time for sufficient planning and preparation. A surgical intervention is often necessitated to help a patient overcome sickness and resume normal activities. We advise our international patients to be well-informed and well-prepared to ensure their visit is successful & worthy of the time and expenses. Preparation of surgery ought to involve the following,

Your Hospital Stay
  • Detailed discussions on the need for surgery and outcome
  • Securing necessary travel documentation
  • Undergoing medical investigations prior to travel
  • Insurance approval and/or arrangement of funds for surgery

A patient must also be mentally ready to undergo an elective surgery. In most cases, the consent & approval of the immediate family is also necessary. There must be a thorough discussion with doctors, counsellors and staff to aid this process of preparation.


Why is a surgery necessitated?

The need for surgical intervention differs from case-to-case. However, in most cases the fundamental principal is that the condition requires excision, suturing, grafting, bypassing and other such procedures – which constitute a surgery. Doctors will opt for a surgical intervention if it is likely to quicken recovery, improve chances of recovery and help the patient have a better chance of overcoming the disease.

Who will perform the surgery?

The surgeon expected to perform your surgery will have a detailed conversation with you on the need and process of the surgery. The surgeon will be assisted by a team of specialized nurses, paramedics and other specialists. Each surgery will have a specialist surgeon who heads the operation, assisted by other specialists based on requirements. An anesthetist will monitor your conscious levels and administer necessary pain medication.

What will happen on the day of surgery?

On the day of the surgery a patient is moved to a pre-operation area and prepped for surgery. This includes changing into sterile surgical robes, intubation (if necessary) and final investigations. Patients may be asked to refrain from consuming food from the midnight on the day of the surgery. Any other precautions will be communicated well ahead of time.

Unexpected changes in the surgical schedule may happen sometimes. This may lead to change in your surgery timing on the day of surgery. Your family members, friends will be asked to wait in the surgical waiting room or the hospital lobby during your surgery. After being shifted in the operating room by the nurse, several monitors will be applied to monitor heart rate and rhythm. Three small sticky patches would be placed on your chest and an automatic blood pressure cuff will be placed on the arm.

Things to Remember Before Surgery

  • Do not eat, drink (not even water) after midnight the day before your surgery. If you have been instructed to take important medications, take no more than two tablespoons of water and no later than two hours before surgery. If you eat or drink after midnight, your surgery may be delayed or will be cancelled.
  • Do not wear hairpins, watches, contact lenses, or removable jewellery. If you wear a wig please remove.
  • You may be asked to remove dentures and other non-permanent items including undergarments before surgery.
  • If you are admitted to the hospital after your surgery, you may want to bring pyjamas or nightgown, slippers, toothbrush, toothpaste, shampoo, deodorant and other personal toiletries, etc.

What kind of anesthetic will I be given?

The choice of pain-relievers and anaesthesia is decided based on the nature of surgery, patient’s condition and the recovery options post-surgery. The patient or the caregivers will be informed of the same their consent recorded. For critical surgeries general anaesthesia is preferred while local anaesthesia is the option for smaller, more localized procedures. For surgeries wherein a larger area is to be operated but a general anaesthesia is either unviable for difficult a spinal anaesthesia will be given.

How long does it take to recover from surgery?

Typically, an overnight stay in the post-surgical intensive care allows a patient to recover sufficiently from the surgery. With anaesthesia waning the patient may experience mild grogginess, pain etc. This is completely normal.

Following surgery, you will be taken to a recovery room where you will receive continuous care by a trained nurse. Your vital signs will be regularly monitored along with any dressing that was applied after surgery. You may experience dry mouth, a sore throat, chills and blurred vision. If you experience pain or discomfort in the area of your surgery, do not hesitate to ask for pain medication. Be sure to report your pain. Doctors will monitor the vitals and move the patient to an intensive care, normal ward or room as necessary.

Your family members/friends should be in the waiting room before the end of your surgery time so that the surgeon can speak to them. If they need to leave, it is best to do so at the beginning of your surgery to avoid missing the surgeon at the completion of your surgery. Your surgeon will let your family/friend know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.

Surgery Admission Steps

Consultation with a doctor at BGS Gleneagles Global HospitalsWhy do I Need A SurgeryRehabilation Plan plan at BGS Gleneagles Global Hospitals

Insurance Approval at BGS Gleneagles Global HospitalsPre-Surgery Investigations at BGS Gleneagles Global HospitalsAdmission at BGS Gleneagles Global Hospitals


Going Home

Once your team of doctors determines that you are well enough to be discharged, you will be assessed for your ability to return home. The medical staff will provide a list of discharge instructions specific to the patient’s needs. The level of activity permitted varies widely with the procedure performed.

We understand your eagerness to return home and be with your family and friends. Being away from home and family could be weighing down on you and we perfectly understand your desire to take the next flight home. Before advising discharge, we will factor in your ability to take the stress of travel before giving you a go-ahead. The availability of a safe environment in transit and a sterile one at home is also taken into account prior to your discharge.

Pre Discharge Checklist

Discharge Icons Discussion with the Doctor

On possibility of traveling back home and understand the pros & cons (if any) of a return. And advice for discharge likewise.

Discharge Icons Post Discharge Treatment Plan

A post-discharge treatment plan including medication, investigations and visits to the hospital in your own hometown, if necessary.

Discharge Icons Discharge Documentation

Collection of relevant documentation and medical records for future reference and follow-up visits. Any statutory documents, if necessary.

Discharge Icons Billing & Payments

Settle your bills & payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.

Discharge Icons Diet & Activity Restrictions

Prior to discharge have a clear understanding of the diet plan that you ought to stick to and the activities that you can carry out at home

Discharge Icons Preparing Your Home

You may require your home to be made patient-friendly to help you adjust post your hospitalization, your family back home can take care of this.

Billing Procedure & FAQs

All the billing at BGS Gleneagles Global Hospitals is centrally administered by the Billing Department. The billing department works with the family, caregivers and/or the individual right from the pre-admission stage in ensuring that the billing can happen in a hassle-free and efficient manner. Our International Patient Services Coordinator will help you with your financial and payment arrangements. The team will take all possible measure to help the family understand the relevant costs and modes of payments, including insurance claims, to ensure there are no surprises eventually. The endeavour is to provide ailing individuals and/or family member convenience and comfort to concentrate on the well-being while leaving the financial paperwork for us.

Does BGS Gleneagles Global Hospitals accept & facilitate cashless settlements?

Yes, BGS Gleneagles Global Hospitals facilitates cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. In case of a cashless settlement, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement arrived at the end of the treatment.

Is pre-authorization mandatory for cashless settlements?

Yes, BGS Gleneagles Global Hospitals facilitates cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. In case of a cashless settlement, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement arrived at the end of the treatment.

What modes of payment does BGS Gleneagles Global Hospitals accept?

BGS Gleneagles Global Hospitals accepts direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits in place at the time of payments. Patients and families must make adequate arrangement to ensure hassle-free treatment & discharge.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes. We advise you to clear all your pending dues prior to discharge. All discharge formalities are initiated only upon the receipt of the full & final settlement of all pending dues either directly or by an approval from the insurer.

Can I pay my bills in International Currency?

The preferred currency for settling all bills is Indian Rupees. The hospital staff, however, can help you convert your foreign currency bills or travellers’ cheques into Indian Rupees. You can get in touch with the Patient Services Desk for more information.

Do I need to revisit for a follow-up?

In most cases, we help you find a local doctor who will be able to take care of the follow-up visits or consultation. We also provide video conferencing facilities. In an extreme case, you may have to pay a follow-up visit but we will try our best to help you avoid one.

For an exceptional patient experience


At BGS Gleneagles Global Hospitals, it is our everyday endeavour to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. BGS Gleneagles Global Hospitals has been widely accredited by several leading agencies worldwide as a centre of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior.

Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant and hassle-free.

Blood Safety

BGS Gleneagles Global Hospitals has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meets the highest clinical standards worldwide. BGS Gleneagles Global Hospitals has been accredited by the NABL, an autonomous body under the aegis of Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.

Infection Control

BGS Gleneagles Global Hospitals provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest-control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.

International Quality Standards

BGS Gleneagles Global Hospitals has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.

Nationally Accredited Laboratories

BGS Gleneagles Global Hospitals is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.

Personal Rights

The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, to offer support, and to inform the patients of available resources.

  • To receive considerate, respectful, and compassionate care in a safe setting regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities
  • To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment
  • To be called by patient’s proper name and to be in an environment that maintains dignity and adds to a positive self-image
  • To be told the names of the doctors, nurses, and all health care team members directing and/or providing care
  • To have a family member or person of choice and to be designated a doctor promptly on admission to the hospital

Patient Responsibilities

At BGS Gleneagles Global Hospitals, we not only want our patients to be aware of their rights, but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:

  • Provide complete and accurate information, including full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required
  • Provide complete and accurate information about patient’s health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to the health, including perceived safety risks.
  • Ask questions when they do not understand information or instructions
  • If the patient does not understand or follow through the treatment plan, then it is the patient’s responsibility to tell the doctor
  • Actively participate in pain management plan and keep doctors and nurses informed of the effectiveness of the treatment.
  • Treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.
  • Provide complete and accurate information about health insurance coverage and pay bills in a timely manner
  • Keep appointments, be on time, and call the health care provider if appointments need to be re-scheduled.


We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

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